Shipping Policy
SHIPPING POLICY 📦✨
We know waiting for crystal mail is the hardest part! Here’s everything you need to know about getting your treasures from us to you.
FREE SHIPPING
Enjoy FREE shipping on jewelry orders of $100 or more within the United States and U.S. territories.
SHIPPING METHODS
Orders are shipped using one of the following services:
- USPS Ground Advantage: approximately 2–5 business days
- USPS Priority Mail: approximately 1–3 business days
- UPS Ground: approximately 1–5 business days
Shipping times are estimates provided by the carrier and begin after your order has been shipped. Carrier delays may occasionally occur and are outside of our control.
Every order includes tracking at no additional cost, so you can follow your package all the way home. 💗
WHEN WILL MY ORDER SHIP?
Online Orders
Online orders are shipped every Friday.
Live Show Orders
Orders placed through our Live Shows are shipped every two weeks on Friday.
Please keep these processing schedules in mind when placing your order, especially if you need your package by a specific date.
WHERE DO WE SHIP FROM? 🌴
All orders are carefully packed and shipped from Florida, United States.
Every package is prepared by our small team before beginning its journey from our home state to yours. ✨
NEED IT FASTER?
Need your crystals in a hurry? We’ll do our best to help!
Please email us at Sales@TheElestialTree.com with your order number as soon as possible. If expedited shipping or earlier processing is available, we’ll let you know your options and any additional shipping costs.
SHIPPING PROTECTION
We offer Corso Shipping Protection at checkout for added peace of mind.
Corso helps simplify and fast-track eligible claims involving packages that are lost, stolen, or damaged during transit. Corso also helps offset carbon emissions associated with transporting your package.
We strongly recommend adding shipping protection to your order, particularly for higher-value purchases.
LOST, STOLEN OR DAMAGED PACKAGES
Once a package has been accepted by the shipping carrier, its transportation and delivery are outside of our direct control.
If your order arrives damaged, is lost in transit, or is marked as delivered but cannot be located, please contact us as soon as possible.
If you purchased Corso Shipping Protection, you may be eligible to file a claim through Corso for a faster resolution.
For orders placed without shipping protection, we’ll still do our best to assist you with available carrier information; however, The Elestial Tree cannot guarantee reimbursement or replacement for packages lost, stolen, or damaged while in the carrier’s possession.
QUESTIONS?
We’re always happy to help. 💕
For shipping questions or special requests, contact us at:
Thank you for supporting our small family business and trusting us to send a little magic your way. ✨