FREQUENTLY ASKED QUESTIONS ✨

Have a question? You might find the answer below! If you still need a little help, feel free to reach out to us at Sales@TheElestialTree.com. We’re always happy to help. 💗

SHIPPING 📦

How long will it take for my order to arrive?

We know the feeling—you find the perfect crystal and suddenly waiting for crystal mail feels impossible! ✨

Online orders ship every Friday.
Live Show orders ship every two weeks on Friday.

Once your package leaves our shop, most U.S. orders arrive within approximately 2–5 business days, depending on the shipping service selected and your location.

International delivery times can vary significantly by destination, customs processing, and carrier.

Please remember that carrier transit times begin after your order has shipped and are estimates rather than guaranteed delivery dates.

What shipping services do you use?

We currently ship using USPS and UPS.

Depending on your order and the shipping option selected, your package may be shipped using:

• USPS Ground Advantage
• USPS Priority Mail
• UPS Ground
• Available expedited services

Orders that qualify for free shipping will be sent using the shipping service we determine is most appropriate for the package and destination.

Need your order in a hurry? Contact us at Sales@TheElestialTree.com with your order number and we’ll be happy to let you know what expedited options are available.

Where is my tracking number?

Once you place your order, you’ll receive an order confirmation by email.

When we prepare your package and create your shipping label, you’ll receive another email containing your tracking number.

You can use that tracking number to follow your package directly through the appropriate carrier.

Can’t find your tracking email? Check your spam or junk folder first. If it’s still hiding from you, email us at Sales@TheElestialTree.com and we’ll help you find it. 💌

Where do you ship from?

All of our orders are packed and shipped from Florida, United States. 🌴🇺🇸

Every package is prepared by our small team before beginning its journey to you.

SHIPPING PROTECTION & PACKAGE ISSUES 🛡️

Do you offer shipping protection?

Yes! We offer Corso Shipping Protection at checkout for added peace of mind.

Corso helps with eligible packages that are lost, stolen, or damaged during transit and helps simplify the claims process.

We strongly recommend adding shipping protection, especially when purchasing higher-value or one-of-a-kind pieces.

My package arrived damaged. What should I do?

We’re so sorry! While we carefully package every order to help protect your pieces during their journey, accidents during shipping can happen.

Please contact us as soon as possible and do not throw anything away.

If you purchased Corso Shipping Protection, your order may be eligible for a claim.

Keep:

• The shipping box
• Shipping label
• Bubble wrap and other packing materials
• Jewelry bags, wrapping, or protective packaging
• The damaged item(s)
• Your order information

Photos of these items may be required when submitting your claim.

If shipping protection was not purchased, we’ll still help provide any available carrier information; however, The Elestial Tree cannot guarantee reimbursement or replacement for packages damaged, lost, or stolen while in the shipping carrier’s possession.

How do I file a Corso Shipping Protection claim?

If your package is lost, stolen, or arrives damaged and you purchased Corso Shipping Protection, please contact us as soon as possible.

You can also begin the claim process through the Corso confirmation email you received after placing your order.

Do not dispose of your package or damaged merchandise while your claim is being processed.

You may be asked to provide photographs of:

• The shipping box
• Shipping label
• Packing materials
• Damaged merchandise
• Your receipt or order information

Please keep everything in the condition in which it arrived until your claim has been completed. Disposing of packaging or merchandise before the claim is resolved may affect your claim.

We’ll be happy to help guide you through the process if you need assistance. 💗

RETURNS & EXCHANGES 💎

I received my item, but I changed my mind. Can I exchange it?

Because many of our crystals, carvings, and jewelry pieces are unique or one-of-a-kind, we currently do not accept exchanges for change-of-mind purchases.

We do our best to provide clear photographs, videos when applicable, measurements, and descriptions so you know what to expect before purchasing.

Please review all product photos and descriptions carefully before completing your order.

If you have questions about a piece before purchasing, please contact us! We’re always happy to provide additional information when available.

I received the wrong item or something is missing. What should I do?

Oh no! Please reach out to us and we’ll help make it right. 💗

Send an email to Sales@TheElestialTree.com and include:

• Your order number
• The item you are missing or received incorrectly
• A photo of everything you received in your package

Once we have that information, our team will review your order and help resolve the issue as quickly as possible.

STILL HAVE QUESTIONS? 💌

We’re here to help!

Email us at Sales@TheElestialTree.com and our team will get back to you within 24 hours, excluding weekends and holidays.

Thank you for shopping small, supporting our family, and allowing us to send a little crystal magic your way. ✨